Buyer Questions & Answers

Video Doorbell                   Video intercom               Anjielo Smart Home

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Anjielo Smart Technology Buyer Protection and Warranty Policy  applies to all purchases from Anjielo.com. It describes your rights to return, refund, and warranty service, as well as your responsibilities for proper installation and use.

For customers in the European Union (EU) or United States (US) , specific provisions may apply as noted below. Nothing in this policy limits any mandatory consumer rights under the laws of your country of residence.

Section 1 – Money-Back Guarantee (30-Day Quality Guarantee)

Section 1 – Money-Back Guarantee (30-Day Quality Guarantee)
We want you to be completely satisfied. If the item you receive is not as described, or if you simply change your mind, you may request a return under the terms below.

1.1 Eligibility
You must contact us within 30 days of receiving your product.

The product must be unused, unmodified, and in original condition – including original packaging, tags, and all accessories.

Products that show signs of improper installation, wiring damage, or physical abuse are not eligible for money-back return.

1.2 How to Return for a Refund
Email sales@anjielo.com  or you can contact us via WhatsApp +8615913473606 with your order number and reason for return.

We will provide a return authorization and local return address (if available in your country).Ship the product back within 14 days after receiving return instructions.

1.3 Refund Amount
Refund = product purchase price (excluding original shipping fees).

Free Return service (where offered) applies only if the product is in new, resalable condition.

If our inspection shows damage caused by you (including incorrect wiring), we will deduct repair costs or deny the refund.

1.4 EU 14-Day Right of Withdrawal
If you are a consumer in the EU, you have a 14-day cooling-off period to withdraw from the purchase without giving any reason. The right of withdrawal ends 14 days after you (or a person you designate) take physical possession of the goods. You must bear the direct cost of returning the goods, unless we offered free return. This statutory right is not affected by our 30-day guarantee, but the product must not show damage from misuse or improper installation.

Section 2 – Limited Warranty (18 Months)

We warrant that the product is free from defects in materials and workmanship under normal, intended home use for the following periods from the original purchase date:
Use Type    Warranty Period
Normal household use    18 months
Commercial / business use    12 months

2.1 What IS Covered
Hardware failures due to manufacturing defects.

Functional defects in pre-installed software.

Battery capacity degradation below 70% of rated capacity under normal use.

2.2 What IS NOT Covered – Important Exclusions
This limited warranty does not cover any problem caused by or resulting from the following (this list is determinative in any dispute):

⚠️ Installation & Wiring Errors (most common cause of “no power / not working”)

Incorrect, reversed, or loose electrical wiring.

Use of incompatible power supply or voltage mismatch.

Connection of any third-party device (e.g., electric locks, magnetic locks, strikes) to the doorbell without a separate, dedicated power supply for that device.

Failure to follow the written installation instructions.

Short circuits, electrical surges, or overheating caused by the above.

Physical Damage & Misuse

Drops, impacts, liquid immersion, or corrosive environment.

Scratches, dents, or normal wear and tear.

Unauthorized modification, disassembly, or repair.

External & Environmental Factors

Force majeure (lightning, flood, fire, etc.).

Problems with existing home wiring, network, or internet service.

Software viruses or third-party applications.

Other Exclusions

Defaced or missing product serial number / anti-tamper label.

Any product where the defect cannot be reproduced during our testing.

Consequential or indirect losses (e.g., data loss, property damage, third-party fees).

2.3 Warranty Claim Process – Your Responsibilities
To make a warranty claim, you must:Contact sales@anjielo.com or you can contact us via WhatsApp +8615913473606  with your order number, proof of purchase, and a detailed description of the issue.

If the issue involves “no power”, intermittent operation, or failure to ring/chime:
You agree to perform basic troubleshooting as we instruct, which may include:

Testing the doorbell with a short known-good cable and without any connected electric lock or accessory.

Providing a short video showing the test setup and the problem.

If we determine that further inspection is needed, we will provide a return authorization. You must ship the product to our designated service center.

Testing Period: We will complete our diagnosis within 15 business days of receiving the returned product. For EU customers, this complies with the 30-day repair/refund period under Directive (EU) 2019/771.

2.4 Resolution Options for Valid Claims
If we find a covered defect, we will, at our sole option:

Repair the product, or Replace it with a refurbished or new equivalent model, or Refund the original purchase price (excluding shipping).

2.5 What Happens If the Claim Is Denied?
If our testing shows no defect, or the damage falls under Section 2.2 (exclusions) , the warranty claim will be denied. You will be responsible for:

Return shipping costs to send the product back to you (if you want it returned), or A small service fee for disposal/testing if you do not request return.

Example: If the doorbell has burn marks from a short circuit caused by connecting an electric lock without a separate power supply – claim denied.

Section 3 – Free Return Service (Where Offered)
We offer Free Local Return in selected countries (including US, CA, AU, UK, FR, DE, ES, IT, NL, PL, IL, etc.). This service allows you to return an item to a local warehouse without paying return shipping.

3.1 Conditions for Free Return
The product must be unused, unwashed, in original condition with all packaging.You must request the return within 15 days of receiving the product.

Free Return does NOT apply to:Products damaged by improper installation, wiring errors, or connection of third-party devices.Products where the serial number or seal is broken.Items that have been installed, mounted, or show signs of installation wear.

3.2 How to Use Free Return
Contact us to obtain a return code/label.

Drop off the package at a designated local service point or schedule a pickup.

Once the local warehouse confirms receipt, we process your refund within 5 business days.

Note: Only one free return per order is allowed. If you have multiple items, return them together to avoid extra shipping fees.

Section 4 – Special Provisions for the European Union (EU)
For consumers located in the EU, the following additional rights and clarifications apply, in accordance with Directive (EU) 2019/771 (on sales of goods) and Directive 2011/83/EU (on consumer rights).

4.1 Legal Conformity Warranty (2 Years)
You have a 2-year legal guarantee that the goods conform to the contract at the time of delivery. However, you must prove that the lack of conformity existed at the time of delivery. This is important:If the product is damaged after delivery due to incorrect installation (e.g., wiring an electric lock), that is not a lack of conformity at delivery.

We will assist you in diagnosing, but you bear the burden of proof for the first 12 months in most EU countries (the “reversal of burden” period). After 12 months, you must prove the defect existed at delivery.

4.2   14-Day Right of Withdrawal (Cooling-Off Period)
As stated in Section 1.4, you have 14 days to cancel the purchase. You lose this right if you have installed, mounted, or modified the product beyond what is necessary to inspect it. Simply opening the package is fine; drilling holes, connecting wires, or attaching the doorbell to a wall constitutes “using” the product and may limit your withdrawal rights.

4.3 What Happens if a Warranty Claim Is Legitimate Under EU Law?
If we determine that a defect was present at delivery, we will:Repair or replace the product free of charge, or Provide a proportionate refund.
We will also reimburse necessary shipping costs for the return. However, if our testing shows the defect resulted from an exclusion under Section 2.2, the claim is not a valid legal conformity claim.

Section 5 – Special Provisions for the United States (US)
For consumers in the US, this warranty is a limited warranty and is governed by the Magnuson-Moss Warranty Act and applicable state laws.

5.1 Implied Warranties
Any implied warranties (e.g., merchantability, fitness for a particular purpose) are limited to the duration of this express warranty (18 months). Some states do not allow limitations on how long an implied warranty lasts, so this may not apply to you.

5.2 Limitation of Consequential Damages
We are not responsible for any incidental or consequential damages (such as loss of time, inconvenience, damage to your home wiring, door, or other property). Some states do not allow the exclusion of consequential damages, so this may not apply to you.

5.3 State-Specific Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (e.g., in California, you may have a right to a replacement or refund for a “major defect” under the Song-Beverly Consumer Warranty Act).

5.4 Installation Warning – US Emphasis
In the US, improper installation is the #1 cause of doorbell failures. We strongly recommend installation by a licensed electrician. If you connect any electric lock or accessory without a separate power supply, you assume all risk of damage. This limited warranty does not cover such damage.

Section 6 – General Provisions (All Customers)
6.1 How to Contact Us
Email: sales@anjielo.com  whatsapp：+8615913473606 Please include your order number and photos/videos of the issue when possible.

6.2 Governing Law & Dispute Resolution
For EU customers: Your mandatory consumer rights are governed by the law of your country of residence. Any additional terms are governed by the laws of the seller‘s location (China/EU entity, as stated on your invoice).

For US customers: This warranty is governed by the laws of the state of the seller’s registered address (or Delaware, if specified). Any dispute shall first be attempted to be resolved through binding arbitration upon either party‘s request, instead of court.

6.3 Changes to This Policy
We may update this policy from time to time. The version applicable to your purchase is the one in effect on the date of your order.

6.4 No Waiver
If we do not enforce any part of this policy, that does not waive our right to enforce it later.

This policy is intended to be fair to both honest customers and the seller. It protects you against real defects, while protecting us against damage caused by incorrect installation or misuse – which is the most common issue with video doorbells.

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• Company name：Zhongshan Anjielo Smart Technology Co., Ltd
• Address:  Room 803, Building 8, No. 1, Shatan South Road, Tanzhou Town, Zhongshan City, GuangDong Province, China
• Company name：TELOS TRADING LIMITED
  
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